FAQ

AQ — Essenciais Canucks

Welcome to the Essenciais Canucks FAQ page! Here you'll find answers to the most common questions about our products, orders, shipping, and support.

1. What type of products does Essenciais Canucks sell?

We offer a curated selection of generic everyday products that are practical, reliable, and essential for daily life.

2. Where is Essenciais Canucks located?

Our store operates from Ontario, Canada, serving customers locally and internationally through online orders.

3. Do you ship internationally?

Yes! We ship to several countries, including Brazil.

4. How long does shipping take to Brazil?

Delivery times vary depending on the region and carrier, but most orders to Brazil arrive within 2–6 weeks after dispatch.

5. Can I track my order?

Absolutely. Once your order is shipped, you'll receive a tracking number by email.

6. What payment methods do you accept?

We accept major online payment options available at checkout, depending on your region. (You can replace this later with your real methods on the site.)

7. Can I return or exchange a product?

Yes. Returns or exchanges are accepted if the product:

  • Arrives damaged

  • Is incorrect

  • Has a defect

Requests must be submitted within 7 days of delivery.

8. How do I request a return or refund?

Send an email to our support team including:

  • Full name

  • Order number

  • Description of the issue

  • Photos (if damaged or defective)

9. What should I do if I entered the wrong shipping address?

Contact us as soon as possible. If the order has not yet shipped, we will update it. If already dispatched, we will guide you on the next steps.

10. Do you offer wholesale or partnership opportunities?

Yes! We welcome collaboration requests. Please send your proposal via email with company details.

11. How can I contact customer support?

You can reach us through:

  • Email

  • Website contact form

  • Official social media pages

12. What does “Essenciais Canucks” mean?

The name represents essential products made for people who admire the Canadian lifestyle and practicality — inspired by the spirit of the Canucks community.

13. Do you request personal passwords or sensitive data?

Never. We will never ask for passwords, full credit card numbers, or government documents through email or social media.