Shipping e Delivery

Shipping & Delivery Policy — Essenciais Canucks

At Essenciais Canucks, we aim to deliver your everyday essentials quickly, safely, and transparently — locally in Canada and internationally, including Brazil.

1. Order Processing Time

  • All orders are processed within 2–5 business days (Monday–Friday, excluding Canadian holidays).

  • You will receive a confirmation email once your order is placed and another when it is shipped.

2. Shipping Coverage

We currently ship to:

Destination Availability
Canada (Domestic) Yes
Brazil (International) Yes
Other Countries Limited (based on carrier availability at checkout)

3. Estimated Delivery Times

Region Estimated Delivery
Canada 5–15 business days
Brazil 2–6 weeks
Other International Regions 3–8 weeks

Delivery times may vary depending on customs clearance, local postal services, and carrier operations.

4. Tracking Your Order

  • Once shipped, you will receive a tracking number via email.

  • Tracking updates depend on the carrier used and may take a few days to appear in the system.

5. Customs & Import Duties (Brazil & Other Countries)

  • International orders may be subject to customs fees, taxes, or import duties.

  • These charges are the customer’s responsibility and are not included in our shipping costs.

6. Incorrect or Incomplete Address

  • Customers must ensure their shipping address is correct and complete.

  • If an address error is identified before dispatch, we will update it.

  • If the order has already shipped, we are not responsible for delivery failure due to incorrect address information.

7. Lost or Delayed Packages

  • We are not responsible for carrier delays or customs processing times.

  • If a package is lost in transit, we will assist you in contacting the carrier and evaluating solutions on a case-by-case basis.

8. Damaged Packages

If your order arrives damaged, contact us within:

  • 7 days (Canada orders)

  • 14 days (Brazil & other international orders)

Please include:

  • Full name

  • Order number

  • Photos or video evidence of the package and item condition

9. Delivery Confirmation

  • Packages marked as delivered by the carrier are considered completed deliveries.

  • We are not responsible for theft or loss after delivery confirmation.

10. Shipping Carriers

We work with trusted logistics partners. Carrier selection is based on:

  • Best route

  • Delivery reliability

  • Destination country/region

11. Contact

For shipping-related support:

  • Email Support

  • Website Contact Form

  • Official social media (general questions only)

We will never request passwords or sensitive personal authentication data.