Privacy Policy

Privacy Policy — Essenciais Canucks

At Essenciais Canucks, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information when you interact with our website, products, and services.

1. Information We Collect

We may collect the following types of data:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

Technical & Usage Data

  • IP address

  • Browser type

  • Device information

  • Website interaction and behavior (pages visited, clicks, etc.)

Payment Information

  • Payment method used (processed securely by third-party payment providers)

  • We do not store full credit card numbers or sensitive financial credentials

2. How We Use Your Information

Your data may be used to:

  • Process and deliver orders

  • Send updates about purchases and shipping

  • Provide customer support

  • Improve our website, products, and services

  • Send marketing communications (only if you opt in)

  • Prevent fraud and ensure secure transactions

  • Comply with Canadian regulations and legal obligations

3. Data Sharing

We may share limited data with trusted partners when necessary, such as:

  • Shipping carriers (to deliver and track orders)

  • Payment processors (to authorize transactions securely)

  • Analytics tools (to improve user experience)

We do not sell or rent your personal data to third parties.

4. Data Storage & Security

We take reasonable measures to secure your information, including:

  • Encrypted data transmission

  • Secure third-party payment processing

  • Restricted internal access to personal data

  • Regular monitoring for vulnerabilities

However, no online service is 100% risk-free. By using our website, you acknowledge inherent digital risks.

5. Cookies

We use cookies to enhance your browsing experience. Cookies may help us:

  • Remember user preferences

  • Understand site usage

  • Improve performance

You can disable cookies in your browser settings, but some features may not work properly.

6. User Rights (Canada Compliance)

Depending on your province, you may have rights such as:

  • Access your stored data

  • Request corrections

  • Request deletion (when legally permissible)

  • Withdraw marketing consent

To submit requests, contact us via our official support channels.

7. Marketing & Communication

We may send promotional emails only if you subscribe or consent. You can opt out anytime using the “unsubscribe” link or by contacting us.

8. External Links

Our website may contain links to external services. We are not responsible for the privacy practices of third-party sites.

9. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

10. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our website means you accept the latest version.

11. Contact for Privacy Matters

For any privacy-related concerns, you may contact us through:

  • Email Support

  • Official website contact form

  • Verified social media accounts

We will never request passwords or sensitive authentication data.

Commitment Statement

Your trust matters to us. We protect your data with the same values that inspire our brand — practicality, transparency, and the Canadian spirit of community.