Terms of Service

Terms of Service — Essenciais Canucks

Welcome to Essenciais Canucks. By accessing or purchasing from our store (website or services), you agree to the terms outlined below. Please read carefully before using our platform.

1. Store Overview

Essenciais Canucks is an ecommerce business operating from Ontario, Canada, offering generic everyday products to customers in Canada and internationally, including Brazil. By using our services, you confirm that you are at least 18 years old or have guardian permission to make purchases.

2. Orders & Payments

  • All prices are displayed in CAD (Canadian Dollars) unless stated otherwise.

  • Payments are processed by secure third-party providers.

  • We do not store sensitive financial data such as full credit card numbers.

  • We reserve the right to cancel or refuse orders if fraud, pricing errors, or abuse is suspected.

3. Shipping & Delivery

  • Delivery estimates are not guaranteed, as they depend on carriers and customs processing (especially for Brazil shipments).

  • Customers are responsible for providing accurate shipping information.

  • We are not liable for lost, stolen, or misdelivered packages marked as delivered by the carrier.

4. Returns & Refunds

Returns and refunds follow our official Return & Refund Policy. Approval depends on proof and eligibility criteria provided during the request.

5. Product Information & Availability

  • We strive for accuracy, but we do not guarantee that product descriptions, images, or specifications are error-free.

  • Stock availability may change without prior notice.

  • Product colors and details may vary slightly due to screen display differences.

6. Intellectual Property

All content, including:

  • Brand name, logo, text, images, and design
    are property of Essenciais Canucks and may not be copied, reproduced, or used without written permission.

7. Prohibited Use

You agree not to:

  • Use the website for illegal or fraudulent purposes

  • Attempt to hack, disrupt, or exploit our systems

  • Misrepresent information or impersonate others

Violations may result in account restrictions or legal action if necessary.

8. Limitation of Liability

To the maximum extent permitted by Canadian law:

Essenciais Canucks is not liable for:

  • Indirect damages

  • Loss of profit

  • Carrier delays

  • Customs fees

  • Misuse of products after delivery

Our responsibility is limited to the value paid for the product, when applicable.

9. Privacy & Data Protection

Use of personal data is governed by our Privacy Policy. By using our store, you consent to the collection and processing of your information as described there.

10. Account & User Responsibility

  • Users may create accounts for faster checkout and tracking.

  • You are responsible for maintaining the security of your login details.

  • Notify us immediately if you suspect unauthorized access.

11. External Services & Links

We may link to third-party tools or services. We are not responsible for their availability, content, or actions.

12. Policy & Pricing Updates

  • We may update these terms at any time.

  • Continued use means acceptance of the latest version.

  • In case of pricing errors, we reserve the right to correct values before or after purchase, and offer cancellation with refund if needed.

13. Governing Law

These terms are governed by the laws of:
Ontario, Canada, and applicable federal regulations.

14. Contact

For legal, order, or service questions:

  • Email Support

  • Official Website Contact Form

  • Verified Social Media Pages (general guidance only)

We will never ask for passwords, PINs, or authentication codes.

15. Agreement Statement

By using or purchasing from Essenciais Canucks, you confirm that you:

✔ have read these terms
✔ understand your rights and responsibilities
✔ agree to all conditions voluntarily